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General FAQs
What is Guthrie County State Bank (GCSB) Mobile Banking?

In short, with GCSB Mobile Banking, you can be sure that you are well connected to your banking activities at all times. You can securely access your GCSB accounts from your mobile device to check account balances, pay bills, transfer funds, find your nearest branch or ATM and more.

Why should I use GCSB Mobile Banking?

The real-time convenience and security of GCSB Mobile Banking simplifies the way you connect to your finances. Think about all the scenarios where it can come in handy:

  • When you’re at the electronics store, and you see that big screen HDTV you absolutely just have to buy - play it safe & make a quick check on your account balance and make sure you have enough money before you purchase.
  • How many times do you find yourself simply waiting around? If you’re waiting at the doctor’s office or waiting at the airport for your flight – this would be a great time to get in tune with your spending habits by checking and reviewing your transaction history
  • When you’re on vacation, on business travel, or simply have no computer access, you might have a bill you forgot to pay from home or a bill that is due very soon. Don’t cut it close. Ensure that you’re never late on any of your bills by making a quick and easy bill payment from your smartphone.
  • Going out Friday night and realize you’ll need some cash? Find your GCSB’s nearest ATM from wherever you are.

 

Is there any cost for GCSB Mobile Banking?

GCSB Mobile Banking is free for 2014 and then only $12 annually beginning in January 2015. 

How can I get GCSB Mobile Banking?

It’s easy to get GCSB Mobile Banking. You can simply find our app from your device app store (iTunes® for Apple® products or Google Play® for Android® devices) or register here.

Here is what you will need:

  • An eligible GCSB Online Banking account
  • A smartphone (iOS, Android), a web-enabled device (mobile browser) or standard mobile device with text capabilities*
  • Your iTunes password for iPhone users

 

Security FAQs
Is my mobile device secure to use for my banking? I feel secure with my computer. I like to use my computer for my banking activities and I have concerns over using my phone.

Rest assured. Mobile is safe to use for your banking!

  • Smartphones such as iPhones and Androids have a very controlled and secure operating system
  • Mobile Banking uses 128 bit SSL encryption just like Online Banking  – which basically encrypts and protects any transmission of data including customer account information
  • Mobile Banking uses strong Firewalls just like Online Banking – which protects from unauthorized or malicious intrusion
  • Mobile Banking uses your Username & Password for access, just like Online Banking. And just like with Online Banking, your account will lock down after three incorrect attempts from your mobile device
  • Mobile banking uses additional Security Q&A authentication for initial access to your account

 

What if my phone gets lost or stolen?

Nobody wants his or her phone lost or stolen. But in the rare case that it does, you should know that your mobile banking access is secured.

  • No personal information from your Mobile Banking account is ever stored on the phone. Your password is never stored.
  • Your login session automatically times out after two minutes of inactivity 
  • If your mobile device is lost or stolen, please contact your mobile service provider and follow the steps to deactivate your phone.
  • You can contact the bank toll free during business hours at (866) 747-2218 or (877) 755-2400 to remove your registered mobile device from the Online Banking site.
  • After business hours, you can also log in to your GCSB Online Banking account and go to Services>Mobile Money>Manage Devices to remove your registered mobile device.
Why can’t I simply use my computer to access my account? I’m more comfortable with it and I can just wait till I get access at home.

You certainly can use your computer. But there may be times when you are away from your computer and need to access your accounts for a variety of reasons. With mobile banking, you have secure access to check balances, transfer money, find the nearest ATM and pay bills.

  • You can check your money at any time of the day.
  • You’ll never need to worry about unauthorized activity on your bank account.
  • You can easily set up text and email alerts, and you’ll always be in the know.