Most people rely on their computers and smartphones every day, which makes technology problems especially frustrating. Scammers take advantage of that frustration through tech support scams. It begins by claiming your device has a virus or security problem.
These scams often appear as alarming pop-up messages, phone calls, or emails alerting you that your computer is infected or your information has been compromised. The message may instruct you to call a phone number or click a link for help.
How the Scam Unfolds
When you contact the number or respond to the message, the scammer pretends to be a tech support worker. They may ask for remote access to your computer so they can “fix” the issue. Once connected, they will likely install harmful software, steal personal information, or demand payment for a “service.”
In certain cases, scammers also request payment through gift cards, wire transfers, or other methods that are difficult to trace.
Signs of a Tech Support Scam
- Pop-up messages claiming your computer is infected
- Calls from someone claiming to be tech support that you did not request
- Requests for remote access to your device
- Demands for payment to resolve a problem
What You Should Do
If you receive a suspicious pop-up or message, do not call the number provided or click any links. Close the message and run security software from a trusted provider. If someone calls claiming to be tech support, hang up immediately.
Legitimate companies do not make unsolicited calls to fix computer problems.
Staying cautious about unexpected technology warnings can help protect your information and your finances.